FAQ
OUR PRODUCTS
Is your product effective against Covid-19?
Alcohol based sanitisers that contain over 60% alcohol (our products are 70%) are known to kill many types of viruses and germs including MERS coronavirus, E coli, influenza, Hep A, HIV and more. The WHO recommends alcohol based sanitisers at 60% or more to help combat Covid-19.
Are your products safe on ALL surfaces?
Our products are generally safe to use on hands and all surfaces. People with hyper- sensitive skin should test before use. When using on uncommon surfaces, we always recommend testing on an inconspicuous spot first.
How are your products plant based if there is alcohol?
The ethanol we use in our products is sustainably sourced from whey or wheat. The cleaning detergent we use is a sugar based emulsifier. And water and salt, that’s it!
What is the expiry date of your products?
Given alcohol is a preservative, technically our products should never go off! However we recommend disposing of them 2 years after purchase.
Do you offer trade/commercial pricing?
Yes! Get in touch info@surfacesafe.com and let’s chat about your needs
SHIPPING & RETURNS
What are your shipping costs?
Our current shipping costs are:
NZ North Island: $6
NZ South Island: $12
Australia-wide: $10
Do you ship overseas?
We currently ship to New Zealand and Australia. Let us know if you’d like our products in your country!
Do you offer returns?
We stand by our product and offer a 14-day money-back guarantee, no questions asked.
If you are not happy with our products, we want to help quickly correct the problem. Goods may be returned for a refund or exchanged within 14 days of receiving your order. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us.
If your package is incomplete or incorrectly described we will meet our legal obligations by providing replacement products or refunding the purchase price and delivery charges.
To return your product please contact info@surfacesafe.com and our team will help you. You will be responsible for paying for your own shipping costs for returning your item unless the error is our fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.